IT Technician 1st level 100%

IDEAS emplois SA est une agence de placement de personnel fixe et temporaire située à Fribourg.

For our client, an international company based in Fribourg, we are looking for a :

IT Technician 1st level 100%

Descriptif du poste

Providing quality support to the day-to-day activities of the end-users - Executing incident management according to the set mandate - Providing training and education on impactful changes and new IT solutions entering the IT\ end-user hardware- and generic software portfolio - Acting as the Single Point of Contact (SPOC) towards the end-users - Making yourself visible towards the end-user in order to promote the communication between the end-users and IT - Providing accurate and detailed information when escalating to the next support level - Pro-actively approaching involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status; - Informing and educating your IT colleagues on IT cross- functional topics encountered within the role applicable environment - Executing escalation management towards the role applicable Department Manager according the set agreements;


Votre profil

Successful experience in the same function - Fluency in English and French - Service orientation - Team playing - Knowledge in Business Object (BO) would be a strong asset

Informations sur le poste

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